SZULANSKI, Gabriel <br/><br/>
Getting it right the second time 

 -  jan.2002 
<br/><br/> Less glamorous than pure innovation, best-practice replication is nonetheless far more common and contributes heavily to the bottom lines of most companies. But nearly all attempts at replication fail. How to succeed? Copy existing practices exactly, and only make modificatios to you model after it's up and running