KEEHLEY, Patricia  <br/><br/>
Benchmarking for best practices in the public sector :  achieving performance breakthroughs in federal, state, and local agencies 

 - San Francisco :  Jossey-Bass,  1997 
 - 251 p. 
 - The Jossey-Bass Public Administration  .
<br/><br/> 1 - Preparing for benchmarking  1 - Understanding best practices  2 - Benchmarking to identify best practices  3 - Assessing organizational readliness for benchmarking  4 - Selecting practices to benchmark  2 - Conducting benchmarking to adapt and implement best practices  5 - The benchmarking process step by step  6 - Building benchmarking teams and political support  7 - Finding a best practice partner  8 - Maximizing the relationship with your partner  9 - Analyzing the research and selecting best practices to adapt  10 - Adapting and implementing best practices  11 - Sustainig lasting performance improvements  3 - Benchmarking resources 
<br/><br/><label>ISBN: </label>0787902993 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Engenharia Reversa<br/>Gerente<br/> Setor Público<br/>Administração Federal<br/> Administração Estadual<br/>Administração Regional<br/>Agência<br/>Implementação<br/>Técnica Administrativa<br/>Qualidade Total
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Estados Unidos