KOUZES, James M

The leadership challenge : how to keep getting estraordinary things done in organizations - 2 ed - San Francisco, CA : Jossey-Bass, 1995 - 405 p. - The Jossey-Bass Management Series .

Part 1 - When leaders are at their best 1 - The practices and commitments of exemplary leadership 2 - What constituents expected of leaders: knowing the other half of the story Part 2 - Challenging the process 3 - Search for opportunities: confronting and changing the status Quo 4 - Experiment and take risks: learning form mistakes and successes Part 3 - Inspiring a shared vision 5 - Envision the future: imagining ideal scenarios 6 - Enlist others: attracting people to common purposes Part 4 - Enabling others to act 7- Foster collaboration: promoting cooperative goals and mutual trust 8 - Strengthen others: sharing power and information Part 5 - Modelind the way 9 - Set the example: doing what you say you will do 10 - Achieve small wins: building commitment to action Part 6 - Encouraging the heart 11 - Recognize contributions: linking rewards with performance 12 - Celebrate accomplishments: valuing the victories Part 7 - Beginning the journey 13 - Become a positive force: The leader who makes a difference Appendix Notes Acknowledgments The authors Index


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