Gavin Eccles <br/><br/>
Forte proves link between training and customer satisfaction 

 -  2000 
<br/><br/> Award-winning research carried out for Forte, the largest operator in Britain, has reinforced the key role of traning in improving customer satisfaction, as this article ilustrates 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Satisfação do Cliente<br/>Atitudes dos Funcionários<br/>Forte<br/>Hotels<br/>Pesquisa