The evolution of public management :  concepts and techniques for the 1990 / 
editado por Colin Duncan. -- 
 - London :  MacMillan,  1992. 
 - 332 p. :  il. 
<br/><br/> Part one: policy and reform  1. Concepts and assumptions of public management - Richard Parry  2. Regulation and public sector management - Philip H. Bowers  3. Private money in public expenditure - Nicholas G. Terry  Part two: functional perspectives  4. Managing quality in public services - Jenny L. Rees  5. Marketing and public services - Nicholas S. Alexander  6. Model building and decision-making - John J. Glen  7. Competitive tendering and bidding - Lyn C. Thomas  8. Investment appraisal: cost-benefit analysis - Jonathan N. Crook  9. Social accounting techniques - George F. Harte  10. Remuneration and motivation - Colin Duncan  11. Stress management in caring services - Timothy J. Newton  Part Three: case study: nhs in crisis  12. The flawed debate - Colin Duncan,K. Ian Sams and Philip J. White  13. Roots of crisis and reform prospects - Colin Duncan, K. Ian Sams and Philip J. White 
<br/><br/><label>ISBN: </label>0333522745 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Gestão Pública<br/>Serviço Público<br/> Reforma Administrativa<br/>Administração Pública<br/>Regulação<br/>Agente de Mudança<br/> Tomada de Decisão