How organisations measure success : the use of performance indicators in government
- London : Routledge, 1993
- 202 p.
Revolution or resurrection? The history of a concept Models, measures, and muddles: organisational and conceptual dimensions of performance indicators The criminal justice system: police, courts, and prisons The welfare system: social security and the national health service The private sector: banks, building societies, and retail stores Managing monopolies: railways, water, and airports Performance indicators in the 1990s: tools for managing political and administrative change
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Serviço Público Produtividade Accountability Seguridade Social Estudo de Caso Setor Público Setor Privado Agente de Mudança Indicador Balanceado de Desempenho Políticas Públicas Transporte Ferroviário Transporte Aéreo Política de Águas