KERNS, Charles D. <br/><br/>
Are all results created equal? auditing organizational outcomes for quality 

 - UK :  Routledge,  sep. 2005 
<br/><br/> Coinciding with pressure to produce measurable outcomes, managerial leaders are increasingly exposed to results management. Leaders could benefit by viewing results from a quality management perspective. Focusing on six dimensions, this article extends quality management to the treatment of organizational results. A straightforward methodology for assessing organizational outcomes against a set of ‘results quality’ criteria is offered. Auditing results for quality is applied to a business. Values, ethics, purpose, learning and the need for balanced measurement are woven into the discussion. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administração por Objetivo<br/>Liderança<br/>Qualidade Total<br/>Auditoria<br/>Ética