Handbook of public administration 

 - 2. ed 
 - San Francisco :  Jossey-Bass ,  1996 
 - 769 p. 
 - The Jossey-Bass Public Admibnistration  .
<br/><br/> Part one: the challenge of managing the changing public sector  Governing at the millenium - Donald F. Kettl  The national government in transition - Chester A. Newland  Engines of change: leading from the states - Carl W. Stenberg  Adjusting to changing expectations at the local level - Beverly A. Cigler  The changing character of the public sector - H. Brinton Milward  Part two: the keystones of accountability and responsiveness  Enhancing accountability - Barbara S. Romzek  Understanding what the law says about administrative responsibility - Philip J. Cooper  Achieving high performance in public organizations - Sandra J. Hale  Building an effective organizational culture - Hal G. Rainey  Part three: shaping and implementing policy - from political arenas to program delivery  Developing effective relations with legislatures - Anne M. Khademian  Empowering citizens - John Parr and David Lampe  Managing intergovernmental processes - Robert Agranoff  Designing effective programs - Carson K. Eoyang and Peter D. Spencer  Implementing public programs - Laurence J. O'Toole, Jr  Managing contracts and grants - Rosemary O'Leary  Part four: effective budgeting and fiscal administration  Strategies for the new budgeting - Irene S. Rubin  Budgeting for public programs - Glen Hahn Cope  Designing and administering government revenue systems - John L. Mikesell  Measuring and reporting financial condition - Robert Berne  Administering public debt - Craig L. Johnson  Part five: managing human resources  Evolving public service systems - Patricia W. Ingraham  Enhancing employee performance - Lois Recascino Wise  Training and development for organizational performance - Marjorie L. Budd and Mary L. Broad  Realizing the promise of diversity - Sonia M. Ospina  Managing relations with organized employees - Richard C. Kearney  Part six: tools to promote effectiveness  Strategic planning options for the public sector - John M. Bryson and William and D. Roering  Leading and managing strategic change - Douglas C. Eadie  Facilitating organizational development and change - Robert T. Golembiewski  Listening to customers - Michael Barzelay and Catherine Moukheibir  Tracking the quality of services - Harry P. Hatry  Evaluating public programs - Kathryn E. Newcomer  Managing information systems - Kenneth L. Kraemer  Designing and managing the procurement processs - Susan A. MacManus  Part seven: public administration  Leading in a shared-power world - Barbara C. Crosby  Managing conflicts creatively - Sue R. Faerman  Negotiating for the public good - Lisa B. Bingham  Communicating effectively - James L. Garnett  Developing intrapersonal skills - Robert B. Denhardt and Maria P. Aristigueta  Part eight: the professional practice of public administration  Professional standards and ethics - Carol W. Lewis and Bayard L. Catron  Understanding your liability as a public administrator - Charles R. Wise  Effective enterprises, effective administrators - James L. Perry 
<br/><br/><label>ISBN: </label>0787901946 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administração Federal<br/>Administração Municipal<br/>Accountability<br/>Serviço Público<br/>Desempenho Organizacional<br/>Responsabilidade<br/>Programa<br/>Gestão de Pessoas<br/> Orçamento Público<br/>Comportamento Organizacional<br/>Capacitação Profissional<br/> Setor Público<br/>Bens Públicos<br/>Agente de Mudança