The civil service of Malaysia : building an IT culture: improvements and developments in the civil service of Malaysia 1997
- Kuala Lumpur : MAMPU/PNMB, 1998.
- 229 p. : il.
Introduction. - Section I - Towards an eletronic civil service. - Multimedia super corridor. - MSC Flagship applications. - Flagship application documents. - Implementation mechanism. - Cyber laws. - Preliminary steps in the implementation of eletronic government. - CLS gateway. - The year 2000 problem. - Section II - Implementation of MS ISO 9000. - The ISO 9000 concept. - Objective of implementing MS ISO 9000. - MS ISO 9000 implementation steps. - Development administration circular letter No. 1 of 1997. - MS ISO 9000 consultancy services. - Progress of MS ISO 9000 implementation. - Section III - Progress of reform programmes. - Providing customer-oriented services. - Total quality management. - Client's charter. - Counter services. - Quality control circles. - Innovation. - Improving systems and work procedures. - Simplifying work processes. - Streamlining records management. - Strengthening public-private sector cooperation. - Malaysia incorporated. - Privatisation. - Improving organisational structures and human resource management. - Rightsizing the civil service. - Human resource management. - Enhancing accountability in the public sector. - Upgrading the integrity of government management. - Streamlining financial management. - Improving productivity measurement. - Strengthening the management of public complaints. - Section IV - The agenda for 1998.