Improving public sector productivity : concepts and practice
- Newbury Park : SAGE, 1993
- 280 p.
1 - Introduction 2 - The politics of productivity 3 - Productivity concepts and applications 4 - Measurement 5 - Measuring productivity 6 - Improving the work process 7 - Training and motivating the worker 8 - Empowering the worker 9 - Management options for obtaining resources 10 - Managing for productivity 11 - Strategy