Osborne, David <br/><br/>
Banishing bureaucracy :  the five strategies for reinventing government 

 - Essex :  Addison-Wesley,  1997 
 - 397 p. 
<br/><br/> Part I: finding your leverage  The five C's: changing government's DNA  Levels of the game: targeting the strategies  Gut check: what it takes to use the strategies  Part II: the five strategies  The core strategy: creating clarity of purpose  The consequences strategy: creating consequences for performance  The customer strategy: putting the customer in the driver's seat  The control strategy: shifting control away from the top and center  The culture strategy: creating an entrepreneurial culture  Part III: using the strategies  Aligning the strategies  The courage to reinvent  Appendix A: the principles of reinventing government  Appendix B: resources for reinventors 
<br/><br/><label>ISBN: </label>021626322 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Burocracia<br/> Setor Público<br/>Reforma Administrativa<br/>Accountability<br/>Poder Executivo<br/>Controle de Gestão<br/>Departamentalização<br/>Agência<br/>Estratégia <br/>Inovação<br/>Empresa Pública <br/>Eficiência<br/>Efetividade<br/>Mudança Organizacional<br/> Modernização Administrativa
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Estados Unidos