Cohen, Steven <br/><br/>
Total quality  management in government :  a practical guide for the real world 

 - San Francisco :  Jossey-Bass Publishers,  1993 
 - 228 p. 
<br/><br/> Part One: what is total quality management ?  1. How TQM can strengthen government performance  2. The basic concepts of TQM  3. How TQM revolutionizes management  Part two: implementing total quality management in public organizations  4. Getting prepared: understanding and overcoming barriers to change  5. Taking the first steps: analyzing your work  6. Managerial strategies for implementing TQM  Part Three: total quality management in the real world  7. Bringing TQM to the environmental protection agency's office of underground storage tanks  8. TQM success stories  9. Making TQM work in government: real-world strategies  Index 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Qualidade