The consumer in public services :  choice, values and differece 

 - Bristol :  PP,  2009 
 - 289 p. 
<br/><br/> Introduction: managing the 'unmanageable consumer' - Martin Powell, Shane Doheny, Ian Greener and Nick Mills  The consumer and new labour: the consumer as king? - Eric Shaw  Narratives of public service delivery in the UK: comparing central and local government - Catherine Needham  Understanding the 'differentiated consumer' in public services - Richard Simmons  Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer - Angus Laing, Gill Hogg, Terry Newholm and Debbie Keeling  The healthcare consumer - Martin Powell and Ian Greener  The consumer in education - Catherine M. Farrell  The consumer and social housing - Nick Mills  The people's police? Citizens, consumers and communities - John Clarke  The consumer in social care - Caroline Glendinning  Differentiated consumers? A differentiated view from a service user perspective - Peter Beresford  Authoritative consumers or experts by experience? User groups in health and social care - Marian Barnes  The public service consumer as member - Richard Simmons and Johnston Birchall  Conclusion: the consumer in public services - Richard Simmons and Martin Powell 
<br/><br/><label>ISBN: </label>9781847421807 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Atendimento ao Cidadão<br/>Serviço Público<br/>Cidadania<br/>Consumidor<br/>Saúde Pública<br/>Ensino Público<br/>Política Habitacional<br/>Assistência Social<br/>Europa<br/>Grã-Bretanha