Poister, Theodore H. <br/><br/>
Measuring performance in public and nonprofit organizations / 
por Theodore H. Poister. -- 
 - San Francisco :  Jossey - Bass,  2003. 
 - 289 p. :  il. 
 - The Jossey-Bass nonprofit and public management  .
<br/><br/> PART ONE: The management framework for performance measurement  1 - Introduction to performance measurement  2 - Developing Effective Performance Measurement Systems  PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT  3 - Identifying Real Outcomes and Other Performance Measures  4 - Clarifying Program Goals and Objectives  5 - Defining Performance Indicators  6 - Analyzing Performance Data  7 - Reporting Performance Data (Written with Julia Melkers)  8 - Processing Performance Data (by Julia Melkers)  PART THREE: STRATEGIC APPLICATIONS OF PERFORMANCE MEASUREMENT  9 - Using Performance Measures to Support Strategic Planning and Management  10 - Incorporating Performance Measures into the Budgeting Process (by Julia Melkers)  11 - Supporting Performance Management Systems  12 - Improving Quality, Productivity, and Customer Service  13 - Using Comparative Measures to Benchmark Performance  PART FOUR: THE PROCESS SIDE OF PERFORMANCE MEASUREMENT  14 - Implementing Effective Measurement Systems 
<br/><br/><label>ISBN: </label>9780787949990 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Responsabilidade Administrativa<br/>Organização Pública<br/>Organização sem Fins Lucrativos<br/>Serviço Público<br/>Efetividade<br/>Administração Estratégica<br/>Planejamento Estratégico