TEEUWEN, Bert <br/><br/>
Lean for the public sector :  the pursuit of perfection in government services 

 - New York :  CRC,  2010 
 - 205 p. 
<br/><br/> 1 - Introduction to Lean Management  2 - Adding Value: Who Is the Customer?  3 - Determine Value  4 - Mapping the Value Stream  5 - Flow and the Pull Principle  6 - Mobilize Employees  7 - Continuous Improvement with Kaizen Teams  8 - Standardization and Compliance  9 - The Perfect Public Service Provider  9 - The Process-Oriented Organization  10 - Lean and Cost Savings  11 - Workplace Organization Based on the 5Ss  * Appendix A: Process Activity Sheet   * Appendix B: Project Letter  * Appendix C: 5 x Why Diagram   * Appendix D: Proposal for Improvement  * Appendix E: Example of a 5S Audit 
<br/><br/><label>ISBN: </label>9781439840221 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Governança<br/>Produtividade<br/> Setor Público<br/>Cidadania<br/>Valor Público