Handbook on business process management 1 :  introduction, methods, and information systems 

 - Heidelberg  :  Springer,  2010 
 - 612 p. 
 - International Handbooks on Information Systems .
<br/><br/> Part I. Introduction  What is business process management? - Michael Hammer  Process management for knowledge work - Thomas H. Davenport  The scope and evolution of business process management - Paul Harmon  A framework for defining and designing the structure of work - Geary A. Rummler and Alan J. Ramias  The six core elements of business process management - Michael Rosemann and Jan vom Brocke  Part II. Methods  Six sigma and business process management - Sue Conger  Business process model abstraction - Artem Polyvyanyy, Sergey Smirnov, and Mathias Weske  Business process quality management - Hajo A. Reijers, Jan Mendling, and Jan Recker  Semantic business process management - Jörg Becker, Daniel Pfeiffer, Thorsten Falk, and Michael Räckers  Analysis and design of business processes using BPMN - Gustav Aagesen and John Krogstie  Configuration and management of process variants - Alena Hallerbach, Thomas Bauer, and Manfred Reichert  Process choreography modeling - Alistair Barros, Thomas Hettel, and Christian Flender  Collaborative process modeling: the intersport case study - Mikael Lind and Ulf Seigerroth  Designing business processes with a recommendation-based editor - Agnes Koschmider and Andreas Oberweis  Business process simulation - Wil M.P. van der Aalst, Joyce Nakatumba, Anne Rozinat, and Nick Russell  BPM tool selection: the case of the queensland court of justice - Islay Davies and Micheal Reeves  Implementing six sigma for improving business processes at an automotive bank - Florian Johannsen, Susanne Leist, and Gregor Zellner  Part III. Process-aware information systems  Workflow management - Chun Ouyang, Michael Adams, Moe Thandar Wynn, and Arthur H.M. ter Hofstede  A framework for designing resource-driven workflows - Akhil Kumar and Jianrui Wang  Service-enabled process management - Marlon Dumas and Thomas Kohlborn  BPM meets SOA - Fred A. Cummins  Integrated business process and service management - Thomas Gulledge  Business process management and semantic interoperability - Alexander Dreiling  Business process management standards - Frank Leymann, Dimka Karastoyanova, and Michael P. Papazoglou  Modeling interorganizational business processes - Marco Zapletal, Rainer Schuster, Philipp Liegl, Christian Huemer, and Birgit Hofreiter  Enterprise 2.0 meets business process management - Sandy Kemsley 
<br/><br/><label>ISBN: </label>9783642004155 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Gestão de Processo<br/>Negócio<br/>Administração de Empresas<br/>Gestão da Qualidade