Alpoge, Atila <br/><br/>
Putting citizens first :  portuguese experience in public management reform 

 - Paris :  OECD,  1996 
 - 159 p. 
 - Occasional Papers ;  13 .
<br/><br/> Part I. An innovative strategy  Chapter 1- The reform process and the evolving strategy  Chapter 2- Citizen focus: a new approach  Chapter 3- Conclusions  Part II. What Portugal has done  Chapter 4- Introducing change  Chapter 5- Citizen orientation  Chapter 6- Financial management  Chapter 7- Information technology  Chapter 8-  Human resourses  Chapter 9- Training and development  Chapter 10- Decentralisation and deconcentration  Part III. General background  Chapter 11- Historical background  Chapter 12- Political and adnistrative structures  Chapter 13- Central management bodies  Chapter 14- Public Employment  Chapter 15- Political concerns and priorities expressed in government programmes  Chapter 16- Code of administrative procedure  Chapter 17- Public Service Quality Charter  Chapter 18- Renewing the public administration: a challenge, a commitment  Chapter 19- Facts and figures 
<br/><br/><label>ISBN: </label>9264153322 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administração Pública<br/>Portugal<br/>Finanças<br/>Tecnologia da Informação<br/>Gestão de Pessoas<br/>Capacitação Profissional <br/>Descentralização Administrativa<br/>Desconcentração Administrativa<br/>Serviço Público<br/>Programa<br/>Administração Federal<br/> Reforma Administrativa<br/>Inovação<br/> Relatório<br/>Governança<br/>Canadá<br/>Europa<br/>Portugal<br/>Estados Unidos<br/>Modernização Administrativa