Managing administrative reform :  a case study of Portugal (1976-1994) 

 - Paris :  OECD,  1995 
 - 156 p. 
 - Public Management. Occasional Papers ;  v. 2, n. 2 .
<br/><br/> Part I: an innovative strategy  The reform process and the evolving strategy  Citizen focus: a new approach  Conclusions  Part II: what Portugal has done  Introducing change  Citizen orientation  Financial management  Information technology  Human resources  Training and development  Decentralisation and deconcentration  Part III: general background  Historical background  Political and administrative structures  Central management bodies  Public employment  Political concerns and priorities  Code of administrative procedure  Public service quality charter  Renewing the public administration: a challenge, a commitment  Facts and figures 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reforma Administrativa<br/> Modernização Administrativa<br/>Cidadania<br/>Agente de Mudança <br/>Inovação<br/>Administração Estratégica<br/>Gestão de Pessoas<br/>Capacitação Profissional<br/>Descentralização Administrativa<br/>Desconcentração Administrativa<br/>Agente Público<br/>Estudo de Caso
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Portugal