Weick, Karl E. <br/><br/>
Managing the unexpected :  assuring high performance in an age of complexity / 
por Karl E. Weick e Kathleen M. Sutcliffe. -- 
 - São Francisco, EUA :  Jossey-Bass,  2001. 
 - xvi, 200 p.  
 - (University of Michigan Business Schools management series) .
<br/><br/>Inclui índice. 
<br/><br/> 1. Managing the unexpected: what business can learn from high reliability organizations  2. The expected - and the unexpected  3. A closer look at process and why planning can make things worse  4. Assessing your capabilities for assured performance  5. Organizational culture and the unexpected  6. How to manage mindfully 
<br/><br/><label>ISBN: </label>0787956279 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Gestão de Crise<br/>Liderança<br/>Estilo de Gestão