Quality improvement in european public services :  concepts, cases and commentary 

 - London :  SAGE,  1995 
 - 190 p. 
<br/><br/> Part one: definition and operationalization  Defining quality - Christopher Pollit and Geert Bouckaert  Measuring quality - Geert Bouckaert  Part two: case studies  Quality measurement and quality assurance in european higher education - Frans van Vught and Don F. Westerheijden  Quality in the french public service - Sylvie Trosa  Quality improvement in german local government - Helmut Klages et al  Quality improvement in local contracts: environmental services in harlow - Lucy Gaster  Quality in swedish higher education: a pilot study - Hellen Westlund  Costing non-conformance at an NHS hospital: a pilot study - Richard Joss  Quality improvement in the dutch department of defence - Nico Mol  Enhancing quality in the police service: leicestershire constabulary - Stephen Hanney  Part three: overview  Improvement strategies - Christopher Pollitt  Concluding reflections - Geert Bouckaert 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Serviço Público<br/>Qualidade<br/>Estudo de Caso
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Alemanha<br/>Franca<br/>Holanda<br/>Reino Unido<br/>Suecia