Citizens and the new governance :  beyond new public management 

 - Amsterdam :  IOS Press,  1999 
 - 239 p. 
 - International Institute of Administrative Sciences Monographs ;  10 .
<br/><br/> Introduction: Citizens and the new governance - Luc Rouban  What kind of a citizen for what kind of state? - Francoise Dreyfus  Transparency and citizen participation - Stefan Sjoblom  Citizens and the quality of public administration in Greece - Calliope Spanou  The improvement policy of services to the users in France in the face of equity requests - Philippe Warin  Municipal democracy and citizens' participation. Citizens' views on municipal dacision-making and possibilities to affect local social policies - Vuokko Niieranem  Recent legislative innovations in the greek administrative institutions: the example of the "citizen'advocate" institution or the greek Ombudsman - Panagiotis E. Poulis  The experience of France's "family" welfare office: lessons in the search for new management techniques - Michel Chauviere  Citizenship and policy-making in the netherlands: the limits of an interactive approach - Monique Esselbrugge  Unions of civil servants and the quality of governance in France - Jeanne Siwek-Pouydesseau  Citizens and the quality of public action: seeking a new form of management. Public safeguarding of public service users in Italy and the "carta dei servizi pubblici" - Stefano Battini  Partnership boards in northern ireland: an administrative innovation in active citizenship or another quango? - Derek Birrell and Ann Marie Gray  New public management and its critics. Alternative roads to flexible service delivery to citizens? - Carsten Greve and Peter Kragh Jespersen  Between autonomy and subordination: bureaucratic legitimacy and administrative change in Germany - Klaus H. Goetz  The fallacies of new public management - Can they still be prevented in the austrian context? - Barbara Liegl  The consumption of best practices. How to understand new public management - Tarja Saarelainen  Reports of the permanent study groups of the EGPA  Informatisation in public administration: re-territorialisation in a framework of de-territorialisation? Geographic information systems in public administration - Wim van de Donk and John Taylor  Personnel policies - David Farnham, Annie Hondeghem and Sylvia Horton  Productivity and quality in the public sector - Geert Bouckaert and Petri Uusikyla  Public finance and management - Mihaly Hogye  Cooperation in continuing education, training, reserch and consulting between eastern and western Europe - Gyorgy Jenei  Contractualisation in the public sector ince 1980 - Yvonne Fortin and Hugo Van Hassel 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relações Estado e Sociedade <br/>Cidadania e Participacao<br/>Participação Cidadã<br/>Accountability<br/>Gestão Participativa<br/>Governança<br/>Sindicatos<br/>Participação Política<br/>Participação Social<br/>Cidadania<br/>Ombusdman<br/>Serviços Públicos<br/>Qualidade<br/>Democracia<br/>Crítica da Administração Pública<br/> Tomada de Decisão <br/>Formulação de Políticas<br/>Inovação Administrativa<br/>Parceria<br/>Autonomia<br/>Administração Regional<br/>Política Social
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Grecia<br/>Franca<br/>Italia<br/>Holanda<br/>Irlanda do Norte<br/>Alemanha<br/>Austria