Using performance measurement to improve public and nonprofit programs 

 - San Francisco :  Jossey-Bass ,  1997 
 - 102 p. 
 - New Directions for Evaluation ;  75 .
<br/><br/> 1 - Using performance measurement to improve programs - Kathryn E. Newcomer  Key challenges of measuring performance in public and nonprofit programs are identified, and guidance is provided for managers asked to develop performance measurement systems  2 - Outcome measurement: showing results in the nonprofit sector - Margaret C. Plantz, Martha Taylor Greenway, Michael Hendricks  Demands for outcome measurement in the nonprofit sector are discussed, and advice for managers who are asked for such data is offered  3 - Where the rubber meets the road: performance measurement for state and local public agencies - Harry P. Hatry  Examples of successful applications of performance measurement in local goverments are described, and the complementary relationship between performance measurement and program evaluation is discussed  4 - Using performance measures for budgeting: a new beat, or is it the same old tune? - Philip G. Joyce  Constraints on using performance measures in the budgetary proccess are discussed, and current progress in performance-based budgeting is placed in historical context  5 - Performance results: the information technology factor - Sharon L. Caudle  Guidance on measuring the performance of applications of information technology is offered  6 - Performance measurement training that works - Cheryle A. Broom, Marilyn Jackson   Strategies for designing training that is appropriate for participants with varied knowledge of and roles in measurement endeavors are outlined.  7 - Clarifying goals, reporting results - Joseph S. Wholey, Kathryn E. Newcomer  The special expertise and skills of program evaluators that can facilitate the effective use of performance measurement to improve programs are high-lighted 
<br/><br/><label>ISBN: </label>078799846X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Avaliação de Desempenho<br/>Desempenho Organizacional<br/>Programa<br/> Setor Público<br/>Terceiro Setor<br/>Administração Federal<br/> Administração Estadual<br/>Administração Regional
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Estados Unidos