Harrington, James <br/><br/>
Business process improvement workbook :  documentation, analysis, design, and management of business process improvement 

 - New York :  McGraw-Hill,  1997 
 - 314 p. 
<br/><br/> 1 - Introduction to administrative business process improvement  2 - Phase I - Organization: organizing for process improvement  3 - Phase II - Documentation: selecting a documentation approach  4 - Phase III - Analysis: Definig improvement opportunities  5 - Phase IV - Design: designing administrative business processes  6 - Phase V - Implementation: implementing the future-state solution and measuring its impact  7 - Phase VI - Management: managing the administrative organization 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administração de Empresas<br/>Desenvolvimento Organizacional<br/>Técnica Administrativa<br/>Gerenciamento por Melhorias<br/>Documento<br/>Implementação<br/>Administração de Negócios