ZOLINGEN, SJ van <br/><br/>
Problems in knowledge management :  a case study of a knowledge-intensive company 

 -  2001 
<br/><br/> Knowledge management has become an important tool in staying ahead in the competition between companies. In this article five different phases of the knowledge management process are distinguished: acquiring knowledge, codifying knowledge, disseminating  knowledge,developing knowledge and applying knowledge. The occurrence of knowledge management problems is demonstrated in a case study in a knowledge-intensive company. Most of the problems in this case occuring the first three phases of the knowledge management process. It is recommended that the company monitors on a regular basis, starting from its core competencies and its strategy, what essential knowledge  their employees are lacking and encourages them to acquire it. Furthermore, the company should ensure that employees have time to codify their knowledge regularly and that adequate information systems are in place and kept up-to-date. The dissemination of knowledge ca be improved by working in different teams, coupling junior with senior employees, and by the escange of new knowledge between employees on a regular basis by encouraging the development of communities of practice and by the systematic creation of learning histories