HR transformation at AT&T Consumer Services 

 -  2002 
<br/><br/> The case study details the context within which corporate and HR change have been achieved, how HR transformation occurred, HR as a strategic business process and the human-performance system model, which is a guiding framework for aligning HR and individual performance with business goals and newly emerging priorities. The article contains much to interest HR specialists, in particular in describing the transitions the HR function has made and the impacts on an HR specialist's thinking, knowledge, competency and skills 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Gestão de Pessoas<br/>Prestação de Serviços<br/>Agente de Mudança<br/>Proteção ao Consumidor<br/>Telecomunicações<br/>Segundo Setor