<style type="text/css"> .wpb_animate_when_almost_visible { opacity: 1; }</style> Enap catalog › Results of search for 'an:12933 and su-geo:Austrália and se:Public Management Service'

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1. Responsive government : service quality initiatives

by Symposium on Service Quality Iniatives Paris 07-08 nov. 1994 | .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Paris : OECD/PUMA, 1996Title translated: L'Administration a L'Écoute du Public; initiatives relatives à la qualité du service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19S98912r] (1).

2. In search of results : performance management practices

by Helgason, Sigurdur | Shand, David | Leconte, Hélène | Jacqmin, Claude | Bouckaert, Geert.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 H4749s] (2). On order (1).

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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