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1.
Mudanças : 12 passos para administrá-las sem prejudicar seus negócios

by OLESEN, Erik.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Siciliano, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01O457m] (1).

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2.
Pesquisa quantitativa em administração

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Atlas, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01P474p] (1).

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3.
Measuring customer satisfaction : survey design, use and statistical analysis methods

by HAYES, Bob E.

Edition: 2. edMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Milwaukee : ASQ Quality , 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15H4171m] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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