Knowledge management : a US. Social Security Administration case study
By: RUBESTEIN-MONTANO, Bonnie.
Contributor(s): BUCHWALTER, Judah | Liebowitz, Jay.
Material type: ArticlePublisher: 2001Government Information Quarterly 18, 3, p. 223-253Abstract: Knowledge management can be a powerful tool for addressing the "graying of government" and other factors contributing to the loss of expertise in government organizations .This paper presents a case study of knowledge management at the U.S. Social security Administration and provides recommendations for how knowledge management might better protect valuable knowledge resources. A two-phase study was contucted of the Benefit Rate Increase/Premium Amount Collectible (BRI/PAC), a core process at the U.S. Social Security Administration , where critical knowledge is at of a working environment conducive to knowledge management promise to enhance performance of the BRI/PAC operation, at SSAItem type | Current location | Collection | Call number | Status | Date due | Barcode |
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Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Knowledge management can be a powerful tool for addressing the "graying of government" and other factors contributing to the loss of expertise in government organizations .This paper presents a case study of knowledge management at the U.S. Social security Administration and provides recommendations for how knowledge management might better protect valuable knowledge resources. A two-phase study was contucted of the Benefit Rate Increase/Premium Amount Collectible (BRI/PAC), a core process at the U.S. Social Security Administration , where critical knowledge is at of a working environment conducive to knowledge management promise to enhance performance of the BRI/PAC operation, at SSA
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