Digital reference service
By: Lorri Mon.
Material type: ArticlePublisher: New York : Pergamon, 2000Government Information Quarterly 17, 3, p. 309-318Abstract: As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference servicesNo physical items for this record
As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services
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