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1.
What happened to the ISO 9000 lustre? An eight-year study

by KARAPETROVIC, Stanislav | FA, Martí Casadesús | SAIZARBITORIA, Iñaki Heras.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Rouledge, Mar./Apr. 2010Availability: No items available

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2.
An empirical study of the benefits and costs of ISO 9001 : 2000 compared to ISO 9001/2/3: 1994

by CASADESÚS, Martí | KARAPETROVIC, Stanislav.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, January 2005Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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