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Managing channel quality : the consequential impacts of the grey market

by HUANG, Jen-Hung | LEE, Bruce C.Y | HSIAO, Chih-Tung.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

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2.
Building personalised relationship with customer via emails

by HUANG, Jen-Hung | SHYU, Stacy Huey-Pyng.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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