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Knowledge sharing and customer relationship management in the travel service alliances

by KU, Edward C. S | FAN, Yi Wen.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dez. 2009Availability: No items available

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2.
the Impact of customer relationship management through implementation of information systems

by KU, Edward C. S.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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