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421.
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An empirical study on antecedents of aggregate customer satisfaction : cross-country findings
by OGIKUBO, Mizuho | SCHVANEVELDT, Shane J | ENKAWA, Takao. Source: Total Quality Management & Business ExcellenceMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jsn./fev. 2009Availability: No items available
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422.
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Management mistakes as causes of corporate crises : managerial implications for countries in transition
by DUBROVSKI, Drago. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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423.
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Dimensions of service quality in tourism - an Indian perspective
by NARAYAN, Bindu | RAJENDRAN, Chandrasekharam | SAI, L. Prakash | GOPALAN, Ram. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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424.
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A performance measurement system for SMEs taking part in Quality Award Programmes
by GARENGO, Patrizia. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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425.
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Product and process optimisation design through Design of Experiments
by HE, Zhen | HAN, Ya-Juan | ZHAO, Shuang | PARK, Sung H. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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426.
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Constructs and systems : connecting strategy deployment and performance excellence
by SAUNDERS, Max | MANN, Robin | SMITH, Robin. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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427.
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A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment
by PAKDIL, Fatma | ÖZKÖK, Onur | DENGIZ, Berna | KARA, Imdat | SELVI, Nilay | KARGI, Alper. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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428.
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Service quality in higher education
by QUINN, Anita | LEMAY, Gina | LARSEN, Peter | JOHNSON, Dana M. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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429.
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Applying six-sigma methodology in the Kano quality model : an example of the stationery industry
by CHEN, S. C | CHANG, L | HUANG, T. H. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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430.
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TQM's contribution to marketing implementation and firm's competitiveness
by SANTOS-VIJANDE, María Leticia | ÁLVAREZ-GONZÁLEZ, Luis Ignacio. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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431.
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Application of six sigma DMAIC methodology in thermal power plants : a case study
by KAUSHIK, Prabhakar | KHANDUJA, Dinesh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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432.
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Ethics and moral leadership : quality linkages
by MAGUAD, Ben A | KRONE, Robert M. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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433.
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Internet service quality and customer satisfaction : examing internet banking in Greece
by SANTOURIDIS, Ilias | TRIVELLAS, Panagiotis | REKLITIS, Panagiotis. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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434.
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Using service quality to enhance the perceived quality of store brands
by HUANG, Min-Hsin. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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435.
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Delighting customers : an exploration into the discriminating factors
by CHOWDHURY, Utpal Kumar. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan./fev. 2009Availability: No items available
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436.
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Psychosocial work conditions and work stress in an innovating addiction treatment centre. Consequences for the EFQM excellence model
by NABITZ, Udo | JANSEN, Paul | VOET, Sandra van der | BRINK, Wim van der. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, mar./abr. 2009Availability: No items available
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437.
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Measuring CRM effectiveness : construct development, validation and application of a process-oriented model
by CHEN, Ja-Shen | YEN, H. J. Rebecca | LI, Eldon Y | CHING, Russell K. H. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, mar./abr. 2009Availability: No items available
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438.
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Continuous improvement in the supply chain
by PRADO-PRADO, José Carlos. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, mar./abr. 2009Availability: No items available
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439.
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Six sigma and TQM in Taiwan : an empirical study of discriminate analysis
by CHENG, Jung-Lang. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, mar./abr. 2009Availability: No items available
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440.
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Implementation of relationship quality for CRM performance : acquisition of BPR and organizational learning
by CHANG, Hsin Hsin | KU, Po Wen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, mar./abr. 2009Availability: No items available
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