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441. Benchmarking the efficacy of team decisions using a game theoretic approach

by CHONG, P. S | BENLI, Ö. S.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mar./abr. 2009Availability: No items available

442. Planning and controlling business succession planning using quality function deployment

by IP, Barry.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mar./abr. 2009Availability: No items available

443. New product performance through multifunctional teamwork : an analysis of the development process towards quality excellence

by MINGUELA-RATA, Beatriz | ARIAS-ARANDA, Daniel.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mar./abr. 2009Availability: No items available

444. An international comparison of the perceptions about the revised ISO 9000 quality system standards

by WIELE, Ton van der | IWAARDEN, Jos van | BROWN, Alan | STEIMLE, Ulrich | ZINK, Klaus J.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mar./abr. 2009Availability: No items available

445. Alternative arguments and directions for studying performance measurement

by ELG, Mattias | KOLLBERG, Beata.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mar./abr. 2009Availability: No items available

446. The impact of e-service quality, customer satisfaction and loyalty on e-marketing : moderating effect of perceived value

by CHANG, Hsin Hsin | WANG, Yao-Hua | YANG, Wen-Ying.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mar./abr. 2009Availability: No items available

447. Getting to the heart of the debate : TQM and middle manager autonomy

by PSYCHOGIOS, Alexandros G | WILKINSON, Adrian | SZAMOSI, Leslie T.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mar./abr. 2009Availability: No items available

448. Examining the development, delivery and measurement of service quality in the fitness industry : a case study

by MOXHAM, Claire | WISEMAN, Faye.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

449. Modeling of taguchi's signal-to-noise ratios for healthcare

by TANER, Mehmet Tolga | SEXEN, Bülent.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

450. Costs of quality and maintenance : improvement approaches

by WEINSTEIN, Larry | VOKURKA, Robert J | GRAMAN, Gregory A.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

451. Understanding the effectiveness of capability maturity model integration by examining the knowledge management os software development processes

by SHANG, Shari S. C | LIN, Shu-Fang.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

452. Students' perceptions of service quality in higher education

by NADIRI, Halil | KANDAMPULLY, Jay | HUSSAIN, Kashif.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

453. Enhancing enterprise information integration using six sigma

by CHAU, Ka-Yin | LIU, Songbai | IP, Wai-Hung.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

454. A research on the measurement of quality costs in the Turkish food manufacturing industry

by OMURGONULSEN, Mine.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

455. Psychosocial system for work well-being : on measuring work stress by causal pathway

by KANJI, Gopal K | CHOPRA, Parvesh K.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

456. Building personalised relationship with customer via emails

by HUANG, Jen-Hung | SHYU, Stacy Huey-Pyng.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

457. Continuous improvement of performance measurement by TQM adopters

by KUMAR, Uma | KUMAR, Vinod | GROSBOIS, Danut de | CHOISNE, Franck.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

458. The service-profit chain : a review and extension

by YEE, Rachel W. Y | YEUNG, Andy C. L | CHENG, T. C. Edwin | LAI, Kee-Hung.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

459. The perceived impact of quality assurance systems on tomato supply chain performance

by ARAMYAN, Lusine H | MEUWISSEN, Miranda P. M | LANSINK, Alfons G. J. M. Oude | VORST, Jack G. A. J. van der | KOOTEN, Olaf van | LANS, Ivo A. van der.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

460. Excellence profiles in spanish firms with quality management systems

by CRIADO, Fernando | CALVO-MORA, Arturo.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

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