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601.
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Stakeholder perspective on urban transport system service quality
by WANG, Shu-Mei | FENG, Cheng-Min | HSIEH, Cheng-Hsien. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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602.
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Exploring TQM-Innovation relationship in continuing education : A system architecture and propositions
by LIAO, Shu-Hsien | CHANG, Wen-Jung | WU, Chi-Chuan. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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603.
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Factors driving website success : the key role of Internet customisation and the influence of website design quality and Internet marketing strategy
by FAN, Wei-Shang | TSAI, Ming-Chun. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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604.
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Customer service quality improvement in the public sector through the internet
by HA, Sung Ho | LEE, Min Jung. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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605.
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Testing the criticality of HR-TQM factors in the Malaysian higher education context
by ALI, Noor Azman | MAHAT, Fauziah | ZAIRI, Mohamed. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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606.
|
C-Kano model : a novel approach for discovering attractive quality elements
by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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607.
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A framework for quality dimensions of knowledge management systems
by OWLIA, Mohammad Saleh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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608.
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Using behavior theory to investigate individual-level determinants of employee involvement in TQM
by TANG, Zhongjun | CHEN, Xiaohong | WU, Zhengwen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, dec. 2010Availability: No items available
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609.
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A study on the relationship between the PDSA cycle of green purchasing and the performance of the SCOR model
by HWANG, Yeong-Dong | WEN, Yuan-Feng | CHEN, Mu-Chen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available
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610.
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A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports
by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, António Guimarães. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available
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611.
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The effect of TQM practices on employee satisfaction and loyalty in government
by CHANG, C. C | CHIU, C. M | CHEN, C. A. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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612.
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Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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613.
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An award journey for business excellence : the case study of a public sector unit
by MADAN, Pankaj. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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614.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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615.
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An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.
by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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616.
|
Local political leadership and the modernisation of local government
by BOCHEL, Hugh | BOCHEL, Catherine. Source: Local Government StudiesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Taylor & Francis, dec. 2010Online access: Acesso | Acesso Availability: No items available
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617.
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A tale of two cities : bureaucratisation in mayor-council and council-manager municipalities
by LAPUENTE, Victor. Source: Local Government StudiesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Taylor & Francis, dec. 2010Availability: No items available
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618.
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Decentralisation, governance and the structure of local political institutions : lessons for reform?
by HANKLA, Charles | DOWNS, William. Source: Local Government StudiesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Taylor & Francis, dec. 2010Online access: Acesso | Acesso Availability: No items available
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619.
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Metaphors of governance in central and eastern europe : multi-level, asymmetrical or variable geometry?
by LAWRENCE, Roger. Source: Local Government StudiesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Taylor & Francis, dec. 2010Availability: No items available
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620.
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Municipal amalgamations in the low countries : same problems, different solutions
by CEUNINCK, Koenraad De | REYNAERT, Herwig | STEYVERS, Kristof | VALCKE, Tony. Source: Local Government StudiesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Taylor & Francis, dec. 2010Availability: No items available
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