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1.
An empirical assessment and application of SERVQUAL in a Mailand Chinese department store

by XIANDE Zhao | CHANGHONG Bai | Y. V. Hui.

Source: Total Quality ManagementMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

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2.
Competitive priorities of enterprises in mainland China

by XIANDE Zhao | JEFF Hoi | YAN Yeung | QIANG Zhou.

Source: Total Quality ManagementMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, May 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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