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Performance measures and quality tools in Portuguese small and medium enterprises : survey results

by SOUSA, Sérgio D | ASPINWALL, Elaine | SAMPAIO, Paulo A | RODRIGUES, A. Guimarães.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, March 2005Availability: No items available

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2.
An analysis of ISO 9000 data in the world and the european union

by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, A. Guimarães.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dez. 2009Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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