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Relationships between the EFQM model criteria : a study in Spanish universities

by CALVO-MORA, Arturo | LEAL, Antonio | ROLDÁN, José L.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, August 2005Availability: No items available

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2.
Excellence profiles in spanish firms with quality management systems

by CRIADO, Fernando | CALVO-MORA, Arturo.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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