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Appraising Emotion Work : Determining Whether Emotional Labor Is Valued in Government Jobs

by MASTRACCI, Sharon H | NEWMAN, Meredith A | Guy, Mary E.

Source: The American Review of Public AdministrationMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Thousand Oaks, CA : Sage Publications, June 2006Availability: No items available

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2.
Beyond cognition : affective leadership and emotional labor

by NEWMAN, Meredith A | Guy, Mary E | MASTRACCI, Sharon H.

Source: Public administration review : PARMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Malden, MA : Blackwell Publishers, January / February 2009Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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