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1. The customer concept in welfare administration : front-line views in jobcentre plus

by ROSENTHAL, Patrice | PECCEI, Riccardo.

Source: International Journal of Public Sector ManagementMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Bradford, UK : Emerald, 2006Availability: No items available

2. Consuming work : front-line workers and their customers in jobcentre plus

by ROSENTHAL, Patrice | PECCEI, Riccardo.

Source: International Journal of Public Sector ManagementMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Bradford, UK : Emerald, 2006Availability: No items available

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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