The way to a highly engaged and happy workforce based on the personal balanced scorecard
By: RAMPERSAD, Hubert K
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ArticlePublisher: Oxfordshire, UK : Taylor & Francis, January-February 2008Total quality management & business excellence 19, 1-2, p. 11-27Abstract: Disengagement is causing organizations all over the world to under-perform and creates widespread customer dissatisfaction. No organization is free of the issue of disengagement. What is being done about it? This article introduces a new concept entitled Personal Balanced Scorecard that will help organizations treat this problem and the demanding and often frustrating road towards sustained employee engagement. The article also focuses on the new tasks of managers to continuously improve the quality of life of their staff, not only at the workplace, but also in their spare time on the basis of the methods and techniques presented here
Disengagement is causing organizations all over the world to under-perform and creates widespread customer dissatisfaction. No organization is free of the issue of disengagement. What is being done about it? This article introduces a new concept entitled Personal Balanced Scorecard that will help organizations treat this problem and the demanding and often frustrating road towards sustained employee engagement. The article also focuses on the new tasks of managers to continuously improve the quality of life of their staff, not only at the workplace, but also in their spare time on the basis of the methods and techniques presented here
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