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1.
Applying six-sigma methodology in constructing the quick response of a case reporting system

by CHEN, K.S | LIN, C.T | CHEN, S.C.

Source: Total quality management & business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Taylor & Francis, March-April 2008Availability: No items available

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2.
Applying six-sigma methodology in the Kano quality model : an example of the stationery industry

by CHEN, S. C | CHANG, L | HUANG, T. H.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, jan./fev. 2009Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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