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1.
The Use of service channels by citizens in the Netherlands : implications for multi-channel management

by PIETERSON, Willem | EBBERS, Wolfgang.

Source: International Review of Administrative SciencesMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: London, UK : Sage Publications, March 2008Availability: No items available

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2.
Exploring information-seeking processes by businesses : analyzing source and channel choices in business-to-government service interactions

by DEN BOER, Yvon Van | PIETERSON, Willem | VAN DIJK, Jan | ARENDSEN, Rex.

Source: International Review of Administrative SciencesMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Los Angeles : Sage, June 2016Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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