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1.
Managing user expectations on software projects : lessons from the trenches

by PETTER, Stacie.

Source: International journal of project managementMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Amsterdam : Elsevier, October 2008Availability: No items available

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2.
Developing soft skills to manage user expectations in IT projects : Knowledge reuse among IT project managers

by PETTER, Stacie | RANDOLPH, Adriane B.

Source: Project Management JournalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Drexel Hill : Project Management Institute, dec. 2009Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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