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1.
Exchange without capture : the UK financial ombusdman service's struggle for accepted domain

by GILAD, Sharon.

Source: Public administration : an international quarterlyMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Malden, MA : Wiley-Blackwell, December 2008Availability: No items available

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2.
Juggling Conflicting Demands : The Case of the UK Financial Ombudsman Service

by GILAD, Sharon.

Source: Journal of Public Administration Research and Theory - JPARTMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford Journals, july 2009Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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