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1.
The behavior of Public Managers in adopting new technologies

by GAGNON, Yves C.

Source: Public Performance & Management ReviewMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: 2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

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2.
Multichannel delivery of public services : a new and complex management challenge

by GAGNON, Yves- C | POSADA, Elizabeth | BOURGAULT, Mario | NAUD, Alain.

Source: International Journal of Public Administration - IJPAMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia : Routledge, April 2010Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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