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1.
The rhetoric and reality of 'process control' in organisational environments with a TQM orientation : the managers' view

by SOLTANI, Ebrahim | SINGH, Abhilasha | YING-YING, Liao | WEI-YUAN, Wang.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Jan./Feb. 2010Availability: No items available

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2.
Managing service quality : the managers' orientations and their consequences - case study evidence of current practice

by SOLTANI, Ebrahim | YING-YING, Liao | SINGH, Abhilasha | WEI-YUAN, Wang.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, May/June 2010Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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