Forte proves link between training and customer satisfaction
By: Gavin Eccles.
Material type: ArticlePublisher: 2000Subject(s): Satisfação do Cliente | Atitudes dos Funcionários | Forte | Hotels | PesquisaHuman Resource Management International Digest 8, 1, p. 17-19Abstract: Award-winning research carried out for Forte, the largest operator in Britain, has reinforced the key role of traning in improving customer satisfaction, as this article ilustratesItem type | Current location | Collection | Call number | Status | Date due | Barcode |
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Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Award-winning research carried out for Forte, the largest operator in Britain, has reinforced the key role of traning in improving customer satisfaction, as this article ilustrates
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