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1.
Patient satisfaction in a preoperative assessment clinic : an analysis using SERVQUAL dimensions

by PAKDIL, Fatma | HARWOOD, Timothy N.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, January 2005Availability: No items available

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2.
Measuring users' perceived portal service quality : An empirical study

by KUO, Tsuang | LU, Iuan-yuan | HUANG, Chiung-hui | WU, Guo-chiang.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, May 2005Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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