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1.
Systematic improvement in service quality through TRIZ methodology : an exploratory study

by SU, Chao-Tu | LIN, Chin-Sen | CHIANG, Tai-Lin.

Source: Total quality management & business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Taylor & Francis, March-April 2008Availability: No items available

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2.
C-Kano model : a novel approach for discovering attractive quality elements

by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen.

Source: Total Quality Management & Business Excellence Material type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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